Discover the art and science of successful negotiation and client management in this immersive workshop with Dr. Tatiana Astray. Uncover science-backed insights into negotiation, psychology, and neuroscience to revolutionize your approach, leading to enhanced outcomes and the cultivation of robust professional relationships. Through interactive simulations and personalized feedback, participants will learn best negotiation practices and develop the skills needed to excel in complex deal-making scenarios.

Key Learning Goals:

• Utilize Strategic Negotiation Approaches: Learn to differentiate between negotiation types and adopt tailored strategies for optimal value creation and claiming in each scenario.

• Master Expert Negotiation Behaviors: Explore expert negotiation behaviours that encompass both preparation and bargaining phases, setting you apart in the field.

• Unlock the Science of Trust and Empathy for Effective Client Management: Delve into the science behind trust and empathy, strategically leveraging cues to enhance information sharing, persuade counterparts, secure trade-offs, and foster lasting collaboration—both in-person and online. Gain a deeper understanding of clients' psychology and circumstances, tailoring your approach to their needs to effectively build trust.

• Refine Advanced Negotiation Techniques: Practice advanced negotiation techniques, understanding the core interests of the other party and fostering value creation for mutually beneficial outcomes.

This workshop is accredited for Professionalism hours by the Ontario Law Society:

• This program contains 2 hours and 30 minutes of Professionalism Content

• This program contains 30 minutes of EDI Professionalism Content

Agenda:

• Introduction To Negotiations

  • Self-Assessment: Understanding How Negotiation Mindset Impacts Negotiations & Relationships

• Negotiation Exercise

• Negotiation Debrief

  • Preparation Best Practices

  • Bargaining Best Practices

  • Relationship Management

    • Self-Assessment: Trust & Reputation Scores

    • Includes discussion on in-person vs online vs email communication and negotiation differences

  • Building Trust & Tactical Empathy

  • Outcome Best Practices

• Q&A